Frequently Asked Questions

Please email us at [email protected]

How will my items arrive?

Depending on what you purchased, it will either come in a complimentary gift box or a leather or suede travel pouch to store it in when not being worn.

Through what carrier do your orders ship?

All orders are shipped via USPS First Class or Priority Mail, depending on specifications. Please note, shipping upgrades do not increase production time, only shipping time. Please consult with your local post office for delayed or missing packages.

Do you ship internationally?

Yes, prices displayed on the website are in US dollars, and are exclusive of shipping and taxes.

What payment methods of payment do you accept?

We accept, Visa, Mastercard, American Expresss, Discover and PayPal

Do you accept returns?

Yes, as long as it is within 7 days from the time it has been delivered to you. Items must be in its original condition with all tags attached. Unfortunately, there are no returns on special orders or any items that have been engraved or are custom orders. The cost of shipping will not be refunded, only the price of the item. Regarding custom orders, initial necklaces, initial bracelets, initial rings or any personalized goods, they are final and not returnable, unless there has been some error in our part or the piece is damaged.

How do I return an item?

Please contact us at (310)896-5571 or email us to get an RA #. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are welcome to use the shipping method of your choice. Please make sure item is packaged securely to avoid any damage.

Will I be charged sales tax?

Items that are shipped outside of California are non-taxable. If items are shipped within California, there is a 9% tax that will be added to the amount.

Do you offer services to create custom jewelry?
Yes, email us at [email protected] for inquiries.